Privacy Policy.

Studio 23 Prints is operated by STUDIO TWENTY THREE GROUP LTD, a company registered in the United Kingdom under company number 16956012.

Our website provides information about our poster publishing and design business, including art prints, decorative posters and contemporary wall prints for home, office and interior spaces. Customers can browse available designs, review product information and place orders through our website.

This Privacy Policy explains how we handle personal information in connection with website visits, customer enquiries, orders and related services. By using our website, you acknowledge that you have read this policy.

We collect information that is reasonably necessary to operate our website, respond to enquiries and process customer orders. Depending on how you use our services, this may include:

• Contact Details: Your name, email address, telephone number and billing or delivery address where applicable.
• Order Details: Products selected, order references, transaction amounts and purchase history.
• Enquiry Information: Messages, design preferences, artwork references and other details you voluntarily provide.
• Technical Information: IP address, browser type, device information, website activity and access timestamps.
• Communication Records: Correspondence relating to orders, customer support and service enquiries.

We only request information relevant to the purpose for which it is collected. Payment card details are handled by the relevant payment service provider rather than being stored directly by us.

Personal information is used for clear business purposes connected with the operation of Studio 23 Prints. These purposes include:

• Processing and confirming customer orders.
• Responding to questions and customer service requests.
• Providing order updates and relevant service communications.
• Preparing and delivering agreed digital artwork files.
• Maintaining accurate business and transaction records.
• Improving website functionality, navigation and product information.
• Maintaining website security and preventing unauthorised activity.
• Meeting applicable legal, accounting and regulatory requirements.

We do not use personal information for unrelated purposes without an appropriate legal basis or, where required, your permission.

When you place an order through our website, we use the information supplied to manage the purchase and provide the relevant products or services.

This may include order confirmation, payment status, product specifications, design requirements and customer correspondence. Where a product involves a digital artwork file, the information you provide may also be used to prepare the agreed design and arrange electronic delivery.

We retain relevant order records for up to 6 years after the end of the applicable financial year, where necessary for accounting, contractual and legal record-keeping purposes.

Payments made through our website are processed by external payment service providers. These providers handle the payment information required to complete a transaction in accordance with their own privacy and security arrangements.

We may receive limited transaction information, including payment confirmation, transaction reference, payment status and the amount paid. This information is used to verify orders, maintain transaction records and respond to payment-related enquiries.

We do not intentionally store complete payment card numbers or card security codes on our website servers.

We do not sell personal information. Information may be shared with carefully selected third parties where necessary to operate our business and fulfil customer requests.

• Payment Providers: To process and confirm customer transactions.
• Website Providers: To maintain website hosting, technical functionality and related infrastructure.
• Communication Providers: To deliver customer correspondence and order notifications.
• Professional Advisers: Where necessary for accounting, legal or business administration purposes.
• Public Authorities: Where disclosure is required by applicable law or a valid legal request.

Third-party providers are expected to handle information in accordance with applicable data protection requirements and the arrangements governing their services.

Our website may use cookies and similar technologies to support essential website functions, remember relevant preferences and understand general website performance.

These technologies may help us maintain shopping basket functionality, improve navigation and understand how visitors interact with website pages.

Where consent is required, non-essential cookies will only be activated after the appropriate permission has been provided. You can manage cookie preferences through the available website controls or your browser settings.

Browser settings can also be used to restrict or remove cookies, although certain website functions may not operate as intended if essential cookies are disabled.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration or inappropriate disclosure.

These measures may include access restrictions, secure website connections, appropriate account permissions and the use of established service providers.

Access to customer information is limited to individuals and service providers who need it for legitimate business purposes. Information is handled with care throughout the relevant order and customer service processes.

We keep personal information only for as long as it is reasonably necessary for the purposes described in this policy, taking account of applicable legal and business requirements.

• Order Records: Up to 6 years after the end of the relevant financial year where required for accounting and business records.
• Customer Enquiries: Up to 24 months after the last meaningful communication, unless a longer period is necessary.
• Design Briefs: Up to 12 months after project completion, unless required for an ongoing agreed service.
• Technical Logs: Generally up to 12 months, depending on security and operational requirements.

Information may be retained for longer where required by law, necessary to establish or respond to a legal matter, or needed to maintain an ongoing customer relationship. Information that is no longer required will be securely deleted or anonymised where appropriate.

Depending on your location and the applicable data protection legislation, you may have rights in relation to your personal information. These may include:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of personal information where the applicable conditions are met.
• Restriction: Request that certain processing activities are restricted in qualifying circumstances.
• Objection: Object to certain uses of your information where the law provides this right.
• Portability: Request information in a commonly used electronic format where applicable.
• Consent Withdrawal: Withdraw consent where processing is based on your consent.

To exercise a relevant right, contact us at support@studio23prints.uk. We aim to respond to valid requests within one calendar month of receipt. Where a request is complex or multiple requests have been received, an extension of up to two additional months may be permitted by law. We will inform you of any applicable extension within the initial month.

We may need to verify your identity before providing personal information or making requested changes. Certain information may need to be retained where a legal obligation applies.

Our website may contain links to external websites or services for reference and convenience. These websites operate independently and may have their own privacy policies and information-handling practices.

We recommend reviewing the privacy information of any external website before providing personal details. We are not responsible for the privacy practices or content of websites that are not operated by us.

We may update this Privacy Policy when our business operations, website features or applicable legal requirements change.

Any revised version will be published on this page and will take effect immediately upon publication, unless another effective date is expressly stated.

We encourage visitors and customers to review this page periodically to remain informed about how their information is handled.

If you have questions about this Privacy Policy, would like further information about how we handle personal information or wish to exercise your privacy rights, please contact our team using the details below.